Return Policy

At Nest & Tail, every order is packaged with care so you and your pet can enjoy your new piece as quickly as possible. While we stand by the quality of our products, we understand that issues can sometimes happen during shipping.

 

Eligibility for Refunds or Replacements

 

We currently accept returns or replacements only in the following cases:

• Your order arrives damaged.
• Your order is defective.
• You received the wrong item or size.
• Your order is missing items.

 

Unfortunately, we cannot accept returns due to change of mind, incorrect measurements provided, or normal wear and tear.

 

What to Do If There’s an Issue

Contact our support team at support@nestandtail.com within 7 days of delivery.

1. Provide your order number and clear photos showing the issue.
2. Our team will review your case and arrange a replacement or refund if eligible.

 

Refund Method

 

• Approved refunds are processed back to your original payment method.
• Processing times may vary depending on your bank or card issuer.

 

Our Promise

We want every Nest & Tail customer to feel confident and cared for. If you ever experience an issue, our team is here to make it right as quickly as possible.