Returns & Resolution Policy
Clear support for damaged, defective, incorrect, or incomplete orders of dog crate furniture.
The key facts about our return and resolution policy.
What we cover
If your dog crate furniture arrives with visible damage from transit, we will review and work toward a resolution including replacement or resend.
If a component is defective and affects the function or structural integrity of your piece, contact us within 7 days with photos and your order number.
If you received a different product or finish than what you ordered, reach out within 7 days and we will make it right.
If your order arrived incomplete or with missing hardware or components, we can send the correct parts once we confirm your order details.
What we do not accept
We hold a high standard for our dog crate furniture. To keep that standard, we maintain clear limits on what qualifies for resolution.
- Change-of-mind returns are not accepted. Please review sizing, finish, and edition details carefully before purchasing.
- Incorrect size, color, or style ordered by the customer is not covered. Use our sizing guide if you are unsure.
- Damage caused after delivery, including pet scratches, chewing, or misuse, is not eligible.
- Minor cosmetic marks that do not affect use or structural integrity are not covered under this policy.