Nest & Tail

Shipping Policy

Fast U.S. delivery, free shipping, and clear tracking on every order.

Shop Kennels Contact Support
Processing
1 to 2 business days
Delivery
3 to 7 business days (U.S.)
Shipping
Free on all orders
Need help with an order?
Email support with your order number for the fastest help.
Email support@nestandtail.com
If your order arrives damaged, defective, or lost in transit, contact us within 7 days with photos.

Processing time

  • Orders are processed within 1 to 2 business days after payment is confirmed.
  • You will receive a confirmation email with tracking details once your order has shipped.

Delivery time

  • We offer fast delivery within 3 to 5 business days across the U.S.
  • Delivery times may vary slightly depending on your location and courier.

Tracking your order

  • Once shipped, you will receive a tracking number via email.
  • Tracking may take up to 24 hours to update after shipment is created.

Damaged or lost packages

  • If your order arrives damaged, defective, or is lost in transit, contact us within 7 days of delivery.
  • Include your order number and clear photos so we can review and help fast.

Replacements or refunds are handled in line with our return and refund policies.

Shipping fees and locations

  • Standard shipping is free on all orders.
  • Currently, we ship within the United States only. International shipping coming soon.

Shipping FAQ

How much is shipping?+

Standard shipping is free on all U.S. orders.

When will my order ship?+

Orders are typically processed in 1 to 2 business days after payment is confirmed.

Where is my tracking?+

Tracking is emailed once your order ships. It may take up to 24 hours to show updates.

My package arrived damaged. What do I do?+

Contact support within 7 days with your order number and clear photos so we can review and help.